Refund policy
Our Quality Promise
We strive to work with the best brands who offer quality products. We thoroughly inspect all items when we receive them, but if you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email bkidsfw@gmail.com so we can take care of it. We want you to love everything you purchase from us and we will work with you to make it right!
Online Order Return/Exchange Policy
Online orders are subject to the same return/exchange policy as in-store purchases. Purchases will have 10 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Acceptable returns will receive a store credit that is stored in our computer system and does not expire. No refunds will be issued. To initiate a return or exchange for an online order, please initiate the return through your registered account. Customers are responsible for covering the shipping cost of the item(s) back to the store. Store credit will be issued after the item(s) has been inspected and approved by our team. Shipping costs will be neither refunded nor included in the store credit.
Online orders are subject to the same return/exchange policy as in-store purchases. Purchases will have 10 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Acceptable returns will receive a store credit that is stored in our computer system and does not expire. No refunds will be issued. To initiate a return or exchange for an online order, please initiate the return through your registered account. Customers are responsible for covering the shipping cost of the item(s) back to the store. Store credit will be issued after the item(s) has been inspected and approved by our team. Shipping costs will be neither refunded nor included in the store credit.
Store Return/Exchange Policy
Exchanges can be made within 10 days of purchase (in store purchases and in-store pick-up online orders) with receipt and the item(s) in its original, unworn, unused, unwashed, and undamaged condition with tags still attached. When a return is accepted, a store credit will be issued and stored in our computer system. The store credit will not expire. No refunds will be issued. All sale items are final and cannot be returned or exchanged.
Exchanges can be made within 10 days of purchase (in store purchases and in-store pick-up online orders) with receipt and the item(s) in its original, unworn, unused, unwashed, and undamaged condition with tags still attached. When a return is accepted, a store credit will be issued and stored in our computer system. The store credit will not expire. No refunds will be issued. All sale items are final and cannot be returned or exchanged.
Shipping Policy
Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout and if a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable.
Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout and if a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable.
In-Store Pick-Up Policy
Orders purchased online for in-store pick-up before 4pm will be ready for pick-up by the end of the same business day. Pick-up orders that are purchased after 4pm, after normal business hours, or on non-business days will be available for pick-up by end of day on the next business day.
Hold Policy
Items cannot be reserved or held. Please note, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the hold was made prior to the online sale.
Items cannot be reserved or held. Please note, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the hold was made prior to the online sale.